Amazon customer service is absolute crap now. I'm about to cancel all of my Amazon related services/products. There is no option to just speak with an agent or select an option outside of their highly inadequate options for the number of issues one could possibly have with an order. Absolutely infuriating. I have been going in circles with their stupid website for 15 minutes at least trying to get help. I don't want a call, my phone is broken right now and I'm waiting on a screen replacement I ordered. I'm beyond pissed off with this stupid site. I left feedback with the agent last time I had to 'jump through hoops' to reach an actual person - and it's just worse now. If you're going to make it so a customer's only option is your stupid bot, then MAKE IT BETTER! It should be the best possible bot, or there should be an option to exit it. Their echodot/Alexa is horrible now. It used to work just fine. Then they had to start making a bunch of changes nobody asked for and now it's just annoying. They clearly don't thoroughly test their software before releasing or listen to their cx feedback.
