Purchased a toilet riser from Amazon. Needed right away, so ordered with PRIME. SIX days later, I was issued a refund because UPS lost it, and I was advised to reorder. Took a week, item refunded. Repurchased item. I AGAIN have screenshots of where the product listed the item as “fits most toilets” AND “open box-like new” which was described as “minor cosmetic damage”.The item arrived within 24 hours this time. Great, because I NEEDED it a week ago! Opened package, after noticing that it is CLEARLY stated on the box that it is for ELONGATED toilets. I picked the “universal” seat because I have both types of toilets, plus I need this for travel. Continued to open, only to discover DRIED FECES & URINE all over the item!! This is NOT ONLY what was described, but it’s LITERALLY A FREAKING BIOHAZARD!! Spent over an hour on the phone with “customer service”. Was transferred 3 times, because apparently there isn’t a department that specifically deals in CRAP and BIOHAZARDS. Uploaded multiple photos, which even the rep agreed were DISGUSTING!!Resolution? “Return for refund, and NOT TO ORDER “open box” items, NOR items from AMAZON RESALE”. [Full disclosure: I DID click the link for “lower prices from other sellers”, to save over $15. HOWEVER, I DID DO due diligence, screenshot ALL relevant descriptions, and it was described as “Open Box - LIKE NEW” and as “fits MOST toilets”, and BOTH were BALD-FACED LIES!!] I did not notice that the seller was Amazon Resale, BUT that does NOT mean they can BLATANTLY LIE and SEND BIO-HAZARDOUS MERCHANDISE TO CUSTOMERS!!So there you have it, DIRECTLY FROM Amazon “customer service”: “DON’T BUY OPEN BOX OR AMAZON RESALE ITEMS! ONLY BUY NEW, INFLATED PRICE ITEMS”, or BUYER BEWARE!!Also, I found it interesting I was NOT able to leave a review on Amazon once the BIO-HAZARDOUS item was in a return status. So, if you receive something that is TOTALLY UNACCEPTABLE, you might review it FIRST, before initiating the return. No guarantee they won’t still take it down, but that’s why sites like TrustPilot are here!!
