If I could give 0 stars I would. This has been the worst experience ever. I have been having an ongoing issue with Amazon that started June 14. Customer service is horrible. What’s the point of customer service if they don’t do anything? Every customer service agent I’ve talked to has given conflicting answers and has done nothing to help the situation. They only say we’re so sorry you’re having this experience and we value your feedback. If you value the feedback then do better. I ordered an item Wednesday June 11 that was supposed to arrive Friday June 13. I needed it for a last minute event Sunday June 15. I live in the city and have never had a problem with 2 day delivery. However, starting Friday, they started pushing my delivery date out. When contacting Amazon I was given false delivery information. They said I’d receive the item by 8am Sunday the 15th. However, not only did it not ship but when I tried to cancel it, they said I couldn’t because it has already shipped. BUT IT HADNT! They pushed the delivery date to Tuesday June 17 and when it still hadn’t shipped they told me I could get a refund the following day if it didn’t arrive by EOD Wednesday. Not only did they not issue the refund or allow me to request the refund, they pushed delivery to the 20th. When I contacted Amazon, they said they processed the refund. Is anyone surprised that nothing happened no updates were given. It was as if I never spoke to customer service at all. Unfortunately, It arrived June 19th. But I have no need for it. So I did return it as soon as it arrived. Let’s hope they actually do right. Which leads me to my next issue. In that same order I ordered another item that fortunately came on time but unfortunately didn’t fit. I returned it the day it arrived, Thursday June 12. However, not only is Amazon not allowing me to track the return but the first time I contacted customer service about the tracking not updating, they sent me a tracking slip with confirmation that it arrived at the seller on June 16. When recontacting customer service on why my account is still saying I need to return the item, the rep I spoke to said for security reasons they can’t provide any form of tracking and that I just need to trust that it was returned to Amazon. Very conflicting resolutions and very disappointing and frustrating. Customer service at Amazon is a joke and crappy. They have done nothing beneficial or to actually resolve any of my issues. Very upset and contemplating deleting my account, not that I’m that big of a difference but this is just a horrible experience that shouldn’t be an experience
