I am a Prime customer and bought a drum rack bag from Amazon. This product arrived damaged and unusable as two wheels were broken. I had ordered it with a 2 to 3 week delivery time and it had arrived on time. On contacting Amazon their first response was to provide a refund, but I wanted the item so asked for a replacement. This was seemingly ok at the time so I arranged return of the damaged goods. Then I got an arrival time for the replacement of May 2025 which is 6 months away. When I called Amazon they said they could only provide either a refund or I would have to wait because they were out of stock. When I looked on Amazon the item was readily available but at a much higher price more than double what I had paid. Amazon gave me a reason for not using these as they were from different suppliers. This leaves me with no choice but to wait unless I find an additional £178 to buy another, even though none of this is my fault. The item was bought from Amazon, who arranged delivery. It is a shame that they are not prepared to help me as a loyal customer when something goes wrong which is entirely down to them as an organisation.
