I bought a refurbished laptop from a third-party seller on Amazon, but it arrived faulty and wouldn’t charge. After months of back-and-forth, the seller repeatedly sent the laptop back claiming it was flawless, even providing photos as “proof.” They accused me of lying and only wanting a refund, making me feel like a scammer. Yet, after months of denial, they suddenly admitted the laptop was faulty on the third return and claimed to have fixed it.(Which makes me think if those “evidence” were even real)Throughout this ordeal, I erased and resent the laptop multiple times, spending hours following up with both the seller and Amazon. Customer service passed me from one associate to another, making me retell my story countless times. Despite my efforts and evidence, Amazon refused to take responsibility, saying it was a third-party issue.I’m left feeling scammed, exhausted, and without a working laptop. When I unfortunately realised they would never assist me or issue a refund, I emailed Amazon for a reimbursement of the postage fees I had spent following their instructions(with evidence). Even that small request was completely ignored. I’m left feeling scammed, exhausted, and without a working laptop. To anyone considering buying from third-party sellers on Amazon, think twice: Amazon will never assist you. This experience has been deeply disappointing, and I hope no one else has to endure what I did.
