As a AMAZON PRIME member I have spent a fortune with AMAZON over the years and have never ever returned anything however I recently ordered a pair of Sketchers trainers in a size 9 and on delivery I received a size 10 I assumed this was just a dispatch error and so returned the trainers via Royal mail and ordered another pair of the same trainers in a size 9 again on receipt I received a size 10 and so again I returned the trainers via Royal mail.However despite returning both pairs of trainers I was charged £60.20 for ( despite having no trainers)Thinking it was just am admin error I contacted Amazon customer service and explained the situation and was re-credited with £60.20 only for the money to be deducted again a few days later so again I contacted Amazon customer service re-explained the situation and again was re-credited with £60.20 .... only for £60.20 to be deducted a few days later so again I contacted Amazon customer service and re-re-explained that I had returned the trainers via Royal Mail that I was not in receipt of the trainers as the wrong size had been dispatched again I was advised that my account would be re-credited with £60.20 which it was only to be deducted on the same day!!!,... you could not make this up.It seems purchasing goods from Amazon is fine as long as you don't want to return anything then your in a world of aggravation and expense.As Amazon clearly are not able to resolve this issue to my satisfaction I am now going to go to my bank and raise a chargeback, £60.20 may not be a lot of money to Mr Bezos but in the " real world" it is to me!!
