unfortunately i cannot give 0 stars. worst company i have ever dealt with. taken £500.00 of my money - £350.00 worth is aparently a "lost package" but they cannot refund me for 3 weeks? so i will just have to tell my kids that Santa is too busy this year and christmas will be 2 weeks late! absolutely ridiculous. i am new to amazon this is my first big order and rime subscription. lesson learnt. will never ever use these scammers and thieves again!