I generally avoid Amazon these days as there is a lot of dodgy sellers and fake goods. I stupidly made a purchase for the first time in a few years and there’s immediately an issue. My package says delivered and that it was ‘handed to the resident’ when it has not been delivered. There are no photos of the delivery so I can’t even tell if it was delivered to one of my neighbours. The website advises I check around my property and with the neighbours. I bought PC components and don’t like the idea that Amazon are suggesting it is normal for them to leave packages outside your property without you having said this is ok in your delivery preferences. I have checked with the neighbours and it’s not there but once again I didn’t say it’s ok to drop off with neighbours and at the very least I would expect to have been told this had happened. I contacted customer services and despite the delivery being marked as ‘handed to resident’ they requested I check around my property and ask my neighbours, once I confirmed I had already done this they then told me there is nothing they can do for 2 working days as parcels usually turn up within this time. The website even says it’s normal for their delivery drivers to mark a parcel as delivered before it has been. I get that it’s convenient to order from, but with many places offering the same convenience I don’t understand why we still give Amazon the time of day. I wished I’d spent £5 more and got my PC parts elsewhere. Also, an Amazon package did arrive at the stated time but for a neighbour of mine, so why did their parcel arrive to me but not my own? It seems weird that there would be more than one Amazon driver coming to my street at the same time. The final reason that I’m going to avoid Amazon in future is that on the page of the item I purchased it said WD store at the top and that the item was purchased from and fulfilled by Amazon. I took this to mean I was buying stock of a PC part that had come straight from the manufacturer (WD). However, on my order it lists the seller as someone else. I don’t know who this company is and it was not clear that I was buying from this seller during the process. This lack of transparency is not ok when it comes to more expensive purchases, how do I even know I’m getting a genuine product?
