Order a product during the Black Friday Sales. It was reportedly delivered on Sunday the 1st December but no photo was taken by the delivery driver of me receiving my parcel. I called immediately to tell them this was a mistake and I had not received my parcel. I was then told I had to wait 48 hours, for them to do their own investigation. 48 hours passes, I am told that the parcel has been stolen by a third party and that I had to report the crime and send them a police report and crime reference number. The onus was on me to prove the parcel didn't arrive despite their driver not following protocol. I am now going round in an impossible loop, where they are demanding a Police report before I can go any further. However, the UK Police doesn't release reports for these type of crimes. I have sent pictures of my email from my local Police constabulary but this is not enough, I need a report. Has anyone experienced this absolute farce and managed to get round it? I have raised a dispute with my bank but feel like I am banging my head against a brick wall.
