Amazon refuse to help when I have had £167.99 taken from me and no item delivered. I was fobbed off from the start with late delivery, then item missing. Amazon told me I had to wait until a certain date to be refunded. Suddenly the item is delivered and signed for on this date...but not to me or by me? Absolutely a scam and disgusting customer service. Allowing companies to use Amazon as a platform to steal from people and not stepping in and taking responsibility when it happens?!
