They are just bad. Apparently Support have no way to communicate with deliveries. Incorrect delivery schedules given to customers that means customers stay in all day due to made up information. Support lie to customers & tell you different information than what is communicated on tracking. Support say the parcel is delayed, tracking says lost, either way they take your money & take 5-7 days to refund (Citizens advice interested in that one). It's quite frankly laughable. It's a shame the owners ex wife didn't get the company in the settlement, she couldn't do a worse job than the space cadet. Embarrassing.
