I have been a customer of Amazon for many years and spent a lot of money with them - I often sing their praises to other people as it is a slick efficient operation. Sadly I have to take of a star because of poor recent service. I received a small fibre optic Christmas tree on the 5th Dec. It was poor quality and looked nothing like the picture. I notified them of the problem but they informed me that I had to pay the return delivery charge. I spoke to them on the phone to object to having to pay this and would not be doing so.Following a long conversation they told me to throw the tree away or give to a charity and thus avoid the charge. They said that my credit card a/c would be credited with the full purchase amount. A couple of weeks passed and no refund. I phoned again and they seemed to have no record of my previous call, so I told them the same story again and after a long talk and my confirmation that the tree had been given to a charity they confirmed that full refund would follow.As at today no refund has been received - what is going on ?? I am very disappointed with this lack of care and attention.
