On 13 Jan I ordered a paid £559.97 for an iPad Air. The box arrived on 14 January containing no iPad but a book entitled ‘Good Girl Bad Blood’. According to the Amazon app however, the iPad had been delivered. It was difficult to get through to Amazon by phone, but when I did, they didn’t seem at all surprised. I then had to go to the post office to return the book in order to obtain a refund which will apparently take 14 days. All very matter of fact to Amazon - no apology for the distress and wasting of my time.
