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Absolutely terrible,starting to affect my mental health…

In total I’ve returned five items that were not satisfactory to Amazon all with barcodes Amazon sent for Royal Mail and it’s been 14 days and more since they received them,still no refund,I’ve sent identity checks in they asked for and multiple incident reports they asked for for each item and they still haven’t refunded they said it can take up to 60 days as they have a backlog and the customer service chat is horrible

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Date of experience: Feb 07, 2025