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Big company unable to sort out a refund

I bought a hair straightener on Amazon and after 4 months stopped working. Called Remington who informed me that the retailer as they obligations to assist with my warranty within the first year. Amazon every time I call informs me to wait 48 hours to contact the seller or send a parcel tag to me to send the faulty item. This is been for weeks. It’s awful customer service because they lie to you and make you think everything is ok. Ridiculous!!!!! I’m very disappointed and annoyed with them.

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Date of experience: Jan 01, 2025