I purchased a mattress from Emma via Amazon, and it turned out to be faulty. Emma’s customer service has been an absolute disaster, constantly delaying my refund and ignoring my requests for their complaint details. I reported this to Amazon on numerous occasions, but they have done absolutely nothing to help.Amazon prides itself on customer protection, yet in my case, they have allowed a seller to ignored my numerous complaints as well as my consumer rights and delay refunds indefinitely.Very disappointed with Amazon’s lack of accountability. If they won’t protect buyers from sellers like Emma, I’ll think twice before purchasing through them again.
