I ordered tape for removal boxes on a deadline as moving flat.. it was not delivered to Waitrose store .I complained and reordered again to be delivered to the same store on amazon's own web site . This time I emailed so there was a very clear paper trail. Again not delivered. I then had to pay for removers to pack given the very tight deadline I complained by email to customer services who could not have cared less. Emailed via CEO email addresses the head .same result as was true of direct emails to the head of amazon. I advised amazon I wanted to close my account and wanted the credit on the account. stonewalled . no reply. Amazon is very badly run in my view . avoid at all costs
