After having to reschedule a delivery and track the Amazon van, I finally received a package directly from the driver. It was supposed to contain two items, but one of the high-value items was missing. The package was poorly sealed and barely closed. Upon noticing the missing item, I immediately contacted the delivery driver, who searched his van but was unable to locate it. He assisted me in contacting Amazon support, and I was advised to file a police report.I find it completely unacceptable to be asked to file a police report for an item I never received. The responsibility for this situation lies with Amazon, whether due to a packing error or a potential issue in your delivery pipeline. As a customer, I should not have to go out of my way to open a police investigation for a missing item that was never delivered.
