Absolute joke of a company - they expect you to wait in from 7am until 10pm and they won't tell you a more refined expected delivery time. I'm often up overnight. I explained my problem, so called Advisors, immediate Managers and Senior Management all insisted that they wouldn't budge an inch to advise of a delivery time or at least a realistic window. I wasn't asking them to alter their route, just simply to advise me in good time of when they planned to turn up. About 2 hours before the delivery window they allocated a two hour window. No good as by then I hadnt been able to work out how to manage my day and factor in sleep bearing in mind I'd been up all night. As a result I fell asleep and missed the delivery. They say that they sometimes have a time window that you can pay for - I wasn't offered that or I would have gladly took the price of that into account in deciding whether Amazon were a good fit for my needs.People have busy lives and don't always have people to wait in or neighbours that they can trust. I live rurally and my local shop does not act as a parcel drop off point. This has all cost me £30 extra today in terms of missing my grocery shopping and having to get a evening taxi to pick up supplies to tide me over until tomorrow and in paying for a disposable vape I would not have otherwise needed.So much for low prices and they have the gall to describe themselves as "customercentric" they couldn't give a flying fig about customers. Additionally, they did leave some of my order beside my wheely bin but part of it was an expensive vaping kit. Hilariously, they mixed the packages up, held back the charger (they are specialist batteries that have to be charged in a proper charger) and delivered the vape. They can't even follow the law.
