23 April - ordered items totalling over £100.24 April - advised delivery today. Waited in all day.26 April - advised delivery today, waited in all day, before being advised order has been lost.27 April - Used the Chat option in the app and requested refund to gift card.28 April - Telephoned Customer Services (020 3467 3641), as no refund was received, only to be advised that the refund has been processed to my bank account (so, an additional wait of 5-7 working days). Again requested this be refunded to a gift card. After waiting on the phone for the refund to be actioned to a gift card for 33 minutes I was informed that the refund could not be placed on the gift card.I wonder if it took so long because of the dog I clearly heard barking in the background or if it was an attempt to get me to hang up?At this time, I don't have the items ordered, I don't have my money to be able to reorder, I haven't been compensated for the inconvenience or this monumental waste of my time. In fact, at no time has any representative offered to compensate me.As a final slap in the face, when I emailed their 'complaints at amazon' email address it bounced back! I subsequently discovered they no longer have an email contact option!Hands down the worst customer service I've received from Amazon since opening the account - and I'm looking at alternative options while I consider deleting my account.I'm leaving this review for 2 reasons:1) to warn others before they part with their hard earned money; and2) it may be my only way to be heard by Amazon - as I note that they can be notified of this review, even if they won't accept my email.
