Product not delivered but account says handed to resident. The delivery driver tried to deliver to house no one home then phoned me, arranged where to leave. On returning no delivery and account says handed to resident. No resident in house. Not delivered to nearby residence. Not left in agreed place. But driver handed to resident, prohibited from seeking assistance for 72 hours snd only offered refund. No replacement, No voucher to my account in respect of re ordering delay or expedited fastest delivery or additional cost as item no longer available, could cost me up to an extra 15 pound now, at my expense. Despite a lying delivery entry for the product, disinterest in covering additional replacement cost or covering fastest delivery payment. I bear all the costs associated with re ordering a product similar but more expensive and pay shipping. Expected more help and resolution and i now have to wait for a credit to my Amazon account before i can do anything further causing me more delays getting a product that should have been delivered may 3rd. Never had a poor resolution with no desire to aid in a replacement before. I expected a gift voucher to help since the fraudulent delivery information was entered. All my problem, not Amazons.
