I’m incredibly disappointed and frustrated with Amazon. As someone with hearing loss who wears hearing aids, I am physically unable to make phone calls. I contacted Amazon through their live chat, clearly explained my situation, and yet they insisted that the only way to cancel my Amazon Prime subscription is by calling them.How is this acceptable in 2025? How can such a massive company have no accessible alternative for people with disabilities? I did everything I could — I used the available communication method (live chat), I explained my condition, and still they refused to help me unless I called.This feels like a clear form of discrimination. Not everyone can use a phone. And a company like Amazon should absolutely have proper policies in place to support people with hearing impairments. Whether it’s cancellation through live chat, email, or a self-service option in the account settings — there should be at least one accessible route.What makes this even more disappointing is that I’ve been a loyal and regular Amazon customer for years. I expected better treatment — especially from a company I’ve supported so consistently.I’m writing this review to raise awareness and to demand that Amazon put actual systems in place to support people with disabilities. It’s not just bad customer service — it’s a violation of accessibility and inclusion.I urge Amazon to take responsibility and fix this. Accessibility should not be optional — it should be a standard.
