Absolute joke. My parcel was delivered so late, the app itself said I could ask for a refund. When I requested it via the customer service chat, they said I could not have one, seems that the delivery window had been extended. Noone could tell me why.The parcel was delivered eventually, damaged, with holes in it, product coming out of it. It was unmovable, I left it outside told them it was damaged and it had DPD tape all over. They said I would have to return it and no refund was processed. Common sense has left the Amazon customer service building.On top of this, just to mention most of these 'agents' are completely useless and pretty rude. I understand the restrictions of the job but their inability to deal with anything that requires a tiny bit of critical thinking or looking at the bigger picture is ridiculous. I get that they are probably not allowed to.
