Ordered a Impact Socket from Amazon UK. It turned up the next day damaged and so I contacted Customer service and asked if they could send out a replacement and arrange for the original item to be collected. They said that was not an option despite the item being in stock. Unfortunately this is not the first time I've had a damaged item appear and Amazon always refuses to provide a replacement. They claim their "system" wont allow it. The problem with that is that it directly violates Consumer Rights Act 2015 which clearly states a customer has the right to request a replacement item to be sent out to fulfil the order. Amazon repeatedly does this and breaks the law in doing so and believes it's internal policies take precedence over UK Law. It does not. I am reporting this to trading standards. It is amazing that such a massive company is allowed to violate consumer law repeatedly and continue to get away with it.
