On requesting to return a product which was incorrectly described (and thus of no use to me), Amazon gave me no option but to pay for a return using Evri. I paid, packaged everything up but before sending and a day later the original equipment supplier sent a pre-paid DPD label. I asked supplier for clarification - no response. I asked Amazon chat for clarification and was thrown off the chat because 'we were going round in circles'. Never seen this level of dreadful customer service. Their chat AI was almost useless and their 'real' people were rude and unhelpful. I simply wanted to know which return service to use. Their error(s) - my mistake for using them. Lesson learned.
