Very poor customer service. Disgrace to Japan. Lack of politeness is on full display. Orders take a long time to fulfill and they list items on their site as "in stock" when either they aren't or they are on backorder. They also list items that apparently for whatever reason can't be shipped to Australia so they make you wait weeks for an email only to cancel your order. So frustrating. Why can't they be shipped here? We want these items and you don't offer them on Amazon Australia. They need to provide better service to their Australian customers and lower their shipping charges.
