Amazon employs Purolator to deliver some of their parcels. My last order says it was delivered to a Purolator depot 1 hour from my house. Called Amazon, they apologized, gave my half off my order, and I agreed to drive to pick it up. When I arrive at Purolator they tell me it was delivered to a different location an hour and a half away. Called Purolator rep, they blamed Amazon for providing inaccurate information . Drove an hour home, contacted Amazon . Their representative apologized, says they'll refer my concerns to a higher authority, offers me $10 coupon, cancels order, says they won't use Purolator for subsequent orders. That's what they told me last time too. Ended up cancelling my Amazon order after 2 hours of driving and 1/2 hour on the phone. The cost of gas alone exceeded the price of the item I bought.
