Here in Montreal, they now use Intelcom to deliver their packages where previously it was mostly Canada Post. My biggest gripe is that Intelcom has strict instructions, apparently, from Amazon to leave the packages that are less than $300 in the lobby or on the porch for a house. Should the package get stolen, the insurance will handle it. Now from the blogs, should you claim a stolen package too often they will refuse you. But here's the twist I had two packages arriving with Intelcom, one I received the other according to Amazon tracking still on route. After an hour or so the tracking notified me it was delivered but when I went down it was nowhere to be found. Just a hunch but I feel the driver may have realized that he forgot the package and simply scanned it delivered, keep in mind that this was an independent driver who had 130 packages to deliver that day. I'm not sure who has the greater fault but if I had to chose it would be Amazon. Either way good luck surviving both. To fix this I lost 2 days of work and countless hours on the phone with the Philippines for Amazon, and a pretend customer service with Intelicom - it was really an answering service pretending to be Intelicom.
