Friend bought $500 Amazon gift card from 7-11 gas station. Came home, friend scratched off back of card and there was no claim code. This was September 29,2020 it's now Oct 9,2020 he's been calling almost every day trying to get refunded card amount to his Amazon account, but customer service is horrific where he goes through the same song and dance with them every single time where he takes pics of card and receipt, they claim that they can help and will contact him but they never do. Went to escalation 4 seperate times and nobody at customer service can figure out what's going on with the I formation that my friend has sent in. He's extremely frustrated and is out $500, with Amazon claiming zero responsibility over the authenticity of the gift cards that they sell, actually telling this to him over the phone. What seemed like a simple fix turned into an impossible feat yet to be resolved. Absolutely reprehensible behavior on Amazon
