An amazon delivery driver damaged the gate at the front of my residence (which is a driveway gate not a pedestrian gate) when he tried to pull it open rather than simply ringing the doorbell. He was videotaped by a Ringcam in the process (ironically sold by Amazon). He dislodged the gate by forcefully trying to open it. He did not disclose that he had damaged the gate when he delivered the package though clearly being aware he had caused damage to it as he tried to push it back in without success. A repairman had to be called and I had to pay for the gate to be fixed. The claim was reported to amazon. To date, several phone calls, several emails, a filed claim, and still no reimbursement from Amazon. They tell me I need to deal with their insurance company, ARC. ARC sent an email saying they will respond within five days. A number of weeks have gone by and no response. Several phone calls to Amazon have yielded nothing but a referral to their insurance company's voicemail. I pointed out to them I did not buy their product from the insurance company but from Amazon and it was Amazon that is responsible for damaging my gate. I pointed out I have been a loyal customer and that this is a customer service issue and that whatever dealings they have with their insurance company are not my problem but theirs. Amazon has done nothing to assist me. Their customer service is pathetic and does not bode well for the continued success of this company. Despite their accumulated riches during the pandemic they are sure to lose a large portion of their customers over time with these practices. Not only has their customer service been bad but their delivery driver failed to disclose the damage caused to my gate. This company cannot be trusted and I will be ceasing my membership. They should be ashamed of themselves for pocketing massive profits while leaving it to the consumer to deal with problems they cause when delivering products.
