I bought a Living Basics espresso maker. It arrived a few days later than suggested. When I received it, the instructions were poor and hard to understand. Finally figured it out but the coffee it made was thin, and frankly lousy. I asked Amazon for a refund. They said 'not our problem' and referred me to the supplier. Living Basics offered me a lousy partial refund, and I was to assume costs of return shipping, and costs of shipping out to me originally. So the net refund wasn't promised, and was going to be less that half of the price I paid. Contacted Amazon, and they didn't respond at all. Nothing! It's sitting here, ready to, packaged etc. But I have no instructions from anyone that includes a refund. I'll use Costco or London Drugs next time. Amazon is not worth the trouble when they won't even answer an email.
