I have been an Amazon Prime member for years. Trying to deal with their customer service for missing items, defective items and refunds is a nightmare. I recently received an order that was meant as a birthday present and it was complete garbage. I could not assemble the product as the manufacturer welded through the threads making it impossible to install the legs of the camping tent wood stove. It was also advertised as portable but was very heavy. I shipped it back immediately and tried to deal with their customer service regarding my refund as I still needed to purchase a birthday present. Nothing but attitude. I have canceled my Prime membership as a result and will close my Amazon account once I finally receive my refund. If this was a one off I wouldn't be so upset. What a horrible company!
