I was sent the wrong item. I double checked my order to be sure. The Amazon policy said no returns but since I had not received my order I continued to try to contact someone. First I got a chat bot and could only select from a menu of options favourable to the company so I asked for a call back. The call back was from and electronic voice that similarly stopped me trying to resolve the issue. My only recourse was to write a review. I canceled my prime membership to try and get their attention. Now I am following up with complaints - and have yet to succeed in finding a way to do that. It can’t be legal to take someone’s money, supply the wrong product and then make it impossible for the the customer to seek a refund or the correct product, can it?
