Shocking experience to say the least. Amazon has become a FRAUDULENT company. I never expected to see such a thing, but they charged me twice for an item even though I returned it the day after receiving it. They put one of the charges on a gift card without me accepting and they reversed the second charge to my credit card.It was an exasperating ordeal via emails, chats and phone and no one can even tell me why I was charged twice and some reps only saw one charge. I was pulling my hair out each time I interacted with their customer service as they all had the same generic responses. Not listening to my concerns or perhaps just pretending because they knew exactly what happened, and not caring about the fact that I suspected a technical glitch on their website with the return. If only it was a glitch, but it is apparently done on purpose to fool the customers.I am making an official complaint to the authorities about their sneaky practice. Looking at some internet comments, it looks like they have done this before to other customers.I think I'll just go back to finding what I need on different websites or shopping locally.
