Zero-Star Review – Amazon Customer Service is a Complete JokeI placed an order on March 1st for same-day delivery, and now it's March 3rd, and I still have nothing. I contacted Amazon Customer Service six times—three times through chat and three times over the phone—and no one has been able to help me. Instead, I kept getting conflicting information. One rep told me to wait until March 6th, another said March 7th, and another claimed I’d have to wait until March 15th before I can even request a refund.I also tried to find out which carrier has my package, and I was told it's with Amazon’s own carrier. But somehow, they have no further information on it? How does that even make sense? It’s their own carrier, yet they can’t track my package or give me any real answers? Instead of helping me, they refuse to provide any other details and refuse to do anything else to fix the situation.At this point, I don’t even want the item anymore—I just want my money back. But Amazon won’t even do that. My package is still sitting in their facility, and they won’t cancel it or issue a refund.This is beyond frustrating. Amazon promises fast delivery but can’t even keep track of their own shipments. Their customer service is completely useless, and I’m seriously questioning why I even pay for Prime. Zero stars.
