I was one of the few customers invited to purchase the Nintendo Switch 2, a one-per-household, invite-only release. I trusted Amazon with my order, even cancelled pre-orders from Best Buy and Walmart to commit to them.Big mistake.The package was marked as lost/stolen by their delivery partner (ASL/Precision Deliveries), and Amazon's response? A refund and a shrug. No option to reorder. No escalation. No accountability. No compensation. They said I couldn't reorder because I had already reached the 1 per household quota and they had no way to change it in the system.Their customer service team was unhelpful, robotic, and completely disconnected from the actual value and rarity of the item. I now have no way to replace it due to their own purchasing restrictions.This wasn't just a missed delivery. It was a failure of trust.Do better, Amazon.
