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Worst customer service ever

I ordered a dash cam for my son's birthday; amazon.ca sent a used, returned item, including a month's worth of video from the previous owner on the sd card!!! I was mortified when my son asked if I had ordered a used one. Contacted customer service, and they refused to believe me. Sent it back, now they say they need to inspect it. Its been almost a month and i have not received a refund or an apology.

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Date of experience: Jun 08, 2025