Update: The promised reply from Aliexpress below is a joke. They simply sent an automated email to say 'NO REFUND'. Why do I bother?! You can't trust them to follow their own rules. If I could give zero stars I would. My experience of late has been a nightmare. I am beginning to think they are now using a very poor AI system scanning refund requests. I ordered a shirt, but received a completely different shirt. When I raised a request to get a shipping label to return it, it was declined even though I provided very clear evidence. Meanwhile, while waiting for the shirt to be refunded, I reordered it with the same seller. And guess what? Yes, the wrong shirt arrived again! Both times, despite clear and thorough evidence to show that I had received the wrong shirt (photos of the shirt I received, its packaging label, screenshots of the shirt I had ordered and my actual order details), my return request was rejected due to 'insufficient evidence'! What more evidence could I have supplied? I provided photos and videos. Aliexpress provided no guidance on what other evidence they required. When I go on the live chat, the customer service representative acknowledges and apologises for the inconvenience, conceding that it's clearly a seller error. As a result, they raised a complaint with the 'higher department', who emailed me to apologise and asked me to resubmit my return request. So, I take the time to go through the whole frustrating process again. And what do you think happened? They rejected it again! What a complete waste of my time - it's so disrespectful of their customers. I buy a lot of things from Aliexpress but this type of issue is happening more and more, at an alarming rate.The major issues are the rejection of refunds for poor quality versions of the advertised products are: - misbranded items;- damaged; and,- incorrect items.I would love an actual human being from their 'higher department' to get in touch with me to discuss the serious issues I have been having. But all I seem to get is autoreplies.
