aliexpress

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Paid VAT twice - refund rejectedRegarding order 3053452271421260.

Upon payment, Aliexpress charged Norwegian VAT on behalf of the Norwegian state. This is correct, then the VOEC number shall be applied to the shipment so that no new VAT should be charged during customs clearance. It is the seller's responsibility to apply the VOEC for customs clearance. When or if the VOEC number is not applied to the shipment, the customs officer must charge VAT.For this shipment, the VOEC was not applied and I had to pay VAT again. The VAT paid shall then be refunded by Aliexpress because the fault is done by the seller.I have already reported this and a refund has been refused. Aliexpress must look into the matter again. Justice must be served.I have now spent several hours trying to figure out how to re-send a message to Aliexpress to have it looked at again. I have now given up. To say I am now frustrated is an understatement.I encourage Aliexpress to contact me.

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Date of experience: May 22, 2025