Dear AliExpress Support,I am writing to express my deep frustration with how my case has been handled.Firstly, submitting photo and video evidence has been extremely difficult. I complied with all requests, yet you continued to ask for the same video repeatedly. You demanded better quality, but your platform restricts uploads to 20MB, which makes it impossible to send high-definition content. Even when I try to provide clarity, there’s no proper way to submit what you're asking for.You responded to my negative review asking for a video of me opening the parcel after three weeks. The parcel had already been opened, and videos were sent at the time. It feels like you are pretending to help, while in reality you are protecting sellers at the expense of honest customers like me.Secondly, although I won the dispute, you are still holding back my refund (including the bonus you promised). I have had to repeatedly contact support, only to receive the same generic responses claiming I will be helped—yet nothing changes. You continue to request the same evidence that I have already provided, and then close my requests without resolution.This experience has been extremely disappointing, and it feels like I’m being scammed with your assistanceAnd before you reply with the same copy-paste message asking me to send videos and photos again – don’t bother. I’ve already submitted all the evidence multiple times. I’m tired of your scripted replies saying you're “happy to assist” when in reality, you’ve done nothing to resolve the issue.I am not interested in wasting more time uploading the same proof over and over again. I’m interested in receiving my money back—not another request for a video of a parcel I already opened weeks ago, not another excuse, and certainly not empty promises of support.From now on, I will continue to leave honest feedback to let other customers know what they’re really dealing with when they trust this platform.Start taking responsibility and issue the refund I was already granted.
