Beware AliExpress is a selling platform but unlike Amazon or Temu, you deal directly with sellers. This means each item is sent separately and you are at the mercy of the seller!I have brought many items from all. I have never had any problems with Temu or Amazon with returns. Just bear in mind the quality is what you pay for.First experience with AliExpress was great, but it was an expensive item, a Joyoung soymilk maker. I had a large customs bill, but the seller provided recipes and a free jug as they didn’t sell replacements. Great communication.For the cheaper items I had a nightmare when I wish to return despite a supposedly free return, I was asked to prepay postage and claim back. 2 companies refused to refund the goods or postage. Another had faulty goods but refuse to refund. AliExpress customer services is awful, poor English and uses delay tactics to wear you down.Update 1: I see AliExpress responded but that was the same with their customer service via chat, many failed promises, repeated requests for evidence and e-mail requests (why when my profile data has it?). I asked repeatedly to check their chat history, in which they always apologises, promised to investigate further giving their upmost attention, why can’t customers see chat history?? I should still be in the 90day protection yet at time they say it is too late despite delaying tactic is on them so they could close the case. This is not about the money but the principle of being cheated & the effort I spent reasoning with them. I have notified my credit card company, even if I loose the postage, I don’t want the unscrupulous sellers get their way!Update 2: refund on 1 but not on postage which they said they would twice in chat.Another item, demand for tracking order when I said there is none other than posting receipt which is £19.30, twice the value of the goods as it was going Hong Kong. Why ask same thing multiple times?I was offered 30% refund for the faulty one but why won’t they let me return it. Why would I wear something with a couple of holes & accept a partial refund?Update3: incredible, they responded to my credit card company with completely the wrong items. Can’t they check my account?? Have provided details to my credit card company to pursue…..
