AliExpress suggest to use BuyerHelpI did it many times for the last 90 days. It does not get the problem resolved. I am very hesitate to buy big ticket items like Laser Engraver from Aliexpress.Try the customer support eMail address during last few weeks. The eMail was rejected.AEBuyerServices If they really want to help. Please resolve my order 8197956245827252Update : even worse, AliExpress asked me to review and reply to its email. I wasted my time went to the same route. It gets nowhere! They really ignore the complaints.