I have used Aliexpress for components for years now. But i haven't had to use the refund process due to lost parcels before. I had to this time for a collection of items that were delivered to the wrong place by Evri. Raising this at Aliexpress is frustrating. Evri marked the parcel as delivered, but all the proof was in the wrong place and didn't include any proof of my parcel delivered to me. The parcels were abandoned in a alley and lost. Evri sent an email confirming this. I sent all this to Aliexpress who still refused to acknowledge the parcels had been lost and denied my refund. When i appealed, the response was that the parcels have exceeded the protection time, due to the process taking so long. Terrible service. It has put me off completely now that it seems they just ignore any proof and evidence and just string it out until they can claim it has passed the protection period. It is a shame, the products were good. I have the appeals waiting for the other items in the delivery. But I expect it will be the same outcome, so I will then close my Aliexpress account due to their poor practices and dishonesty. OrdersH03TJA0115796759H03TJA0117830705
