I don’t know if it is okay to post two near-identical reviews for two different companies regarding the same issue but it is impossible to surgically separate them. No doubt, both companies will ‘respond’ with some copied and pasted corporate text telling me how to contact customer service or that the matter is being dealt with - proving that they haven’t in fact read the review just like they didn’t pay much attention to my attempts to communicate the problem. In fact, this matter has been ongoing for over five weeks and all that AliExpress and Evri have done is bounce me back and forth between them, essentially blaming each other but expecting me to fix the problem of their lack of communication.I bought an item on AliExpress on 17th April and received notification that it was out for delivery on 26th April. Unfortunately, unbeknownst to me, my regular Evri driver of several years had just moved on and temporary drivers were filling in until a permanent replacement was found.I later received notification that it had been delivered. I was at home at the time of delivery, there was no package to be found anywhere, it could have fitted through my letterbox but it wasn’t outside the front door nor was it in my ‘safe place’, my shed. I only have one neighbour and it was not delivered to them and the I checked the security cameras at the front of my house and the porch, there had been no activity.I looked at the delivery photo and didn’t recognise it. It showed my package on top of a pile of logs in an open woodshed - the woodwork in the photo had been painted white and all the properties around me are owned by the same landlord and are painted sky blue. Nevertheless, I asked my landlord if he recognised the delivery photo but he didn’t. I drove around the local area looking for anything which remotely resembled the woodshed but found nothing.I contacted AliExpress and Evri. Each time I chatted by text with AliExpress, I got the robotic patter about how important I was and how the problem was going to be resolved without actually doing anything. Each time I contacted Evri I was promised a phone call but initially only got standard looking e-mails.My Evri account has a What3Words link showing precisely where my front door is yet that link seems to have been ignored. I provided both AliExpress and Evri several photos showing my house and shed (comparing my shed to the deliver photo), screenshots showing that there was no GPS data for where the item was actually dumped.AliExpress demanded a ‘Post Office’ certificate saying that the item had been delivered to the wrong address despite them knowing full well that Evri had ‘delivered’ it. Towards the end, Evri kept telling me that they were investigating but despite there evidently being a business relationship between the to companies, they couldn’t actually talk to each other but instead used me as a go-between and ignoring the information I was relaying. At one point, Evri indicated that they were ‘liaising with the retailer’ but this just became another mantra until eventually they stopped e-mailing me.Luckily, I did have one e-mail from Evri that did acknowledge that the ‘courier had left the parcel at the wrong address’ but this did not satisfy AliExpress. After three weeks of being kicked around, I informed both companies that I was going to seek a refund via PayPal if I didn’t get a resolution soon. I even extended the deadline by several days but eventually I contacted PayPal who opened a case for me as I was too swamped with information to know where to start. I uploaded everything which proved without a shadow of a doubt that the item was not delivered to me.Unbelievably, I got an e-mail saying that PayPal refused to refund me! However, I immediately phoned them and within 30 minutes, they changed their mind and I got my money back.Fortunately, I have found an alternative to AliExpress and I will never shop with them again (I’ve said this before but not having an alternative was a problem which caused me to sheepishly return). I’ve spent A LOT of money on AliExpress (a shocking and embarrassing amount, if I’m honest) and they have lost any future revenue over a relatively inexpensive item. As for Evri, I can’t control what delivery company sellers use but I won’t be sending anything with them.Anyway, cue the AliExpress robot.[Reply to AliExpress]It should not have been necessary to seek a refund through PayPal. Your system rejected the evidence that I supplied repeatedly insisting that I should contact Evri when in fact YOU should have contacted Evri - you have a contract with Evri NOT ME.Your rather uninterested attitude in your reply (that PayPal have replied and it's all so long ago now so why should you bother trying to put things right) has done nothing to persuade me to shop with you again.
