I bought a Dewalt brushless Air Blower which arrived in a reasonable time and looked to be unscathed by the transport process. However, after testing the blower it cuts out at about 60-70% of full speed. I tried to follow their return process, but it responded by saying: "Thank you for choosing our service! We have reviewed your submitted Return/Refund Application (Order No.:8201322904798360) and deeply value your feedback.Unfortunately, upon internal verification, the information currently provided does not clearly demonstrate the issue at hand, and we regret to inform you that the refund process cannot be completed at this time. We sincerely apologize for any inconvenience this may have caused.To resolve this matter, we kindly ask you to resubmit your return/refund request within the validity period of the post-sale protection for the product. Please ensure the resubmitted application includes clear photos or videos clearly showing the product’s issue, which will expedite our review process.Once again, we apologize for the difficulty encountered during this process and remain fully committed to resolving your concern. We sincerely hope to collaborate efficiently to ensure a satisfactory outcome for you.Should you have any further questions, please do not hesitate to contact our customer service team."This items cost $50 and the out of pocket in terms of time involved in pick-up, repack, print docket, return to post office and write a few responses/reviews, make the whole exercise not cost effective. And I think thier system relies on customers getting frustrated and giving up. Which I have! Just felt to warn others. 25/06/25 updated response:Thanks for the quick reply! Seems you keep a better eye on your reviews than your customers. I still haven't had any emails; however, you've found time to respond to my review. Platitudes in proforma responses are not fooling anyone these days. Genuine effort to communicate with the customer in a timely fashion is all that is going to make this problem go away.
