I'm sorry to add my voice to the others who have also reported a bad experience. I've been looking for a very difficult to find remote control and they were the only ones who listed the specific model. Sadly, the Seller sent a different, incompatible model. After a very frustrating experience with Live Chat and with the Seller, I can say that I will never bother with them again. I provided photographic proof of the product listing compared to what I received. I included photos of the packaging as well at least 3 times and they STILL rejected it. Then they asked for a video so I gave them that. They like to call you a "valued customer" but that's a lie. Update: As anyone can see from their response, the right doesn't know what the left is doing. I actually got a refund but they continued to ask for more information.
