As a selling platform, the quality of the products of course depend on the individual company you purchase from.Alibaba simply serves as the platform and for mediation should issues arise.This mediation process is incredibly broken, however. I've received counterfeit displays which are of much lower value than was agreed upon in chats and the product listing. The seller / scammer was, unsurprisingly, not very helpful. The dispute process then begins with a 2-day "evidence collection" phase, after which Alibaba is supposed to mediate. However, they basically comment nothing worthwhile and simply start the next 2-day "phase"; likely trying to bore the customer out of engaging with their scammy sellers.Compared to sites like Geekbuying, AliExpress and Temu, Alibaba customer support is nonexistant and does not value the customer at all.
