As an e-commerce entrepreneur, I placed an order through Alibaba from a supplier with “Verified Supplier” status, using Trade Assurance. I branded the products and invested specifically for selling on Amazon USA, which the supplier was fully aware of. However, I later found out that the product was under an exclusive agreement with another company. They refused to disclose the date of that agreement and could not confirm whether it was signed before or after my purchase.Even worse, I reported the issue to Alibaba customer service multiple times but received no meaningful support. Neither the date nor the content of the agreement was shared with me. No mediation was offered — I was simply told to "talk to the supplier."This situation caused significant financial loss. I had invested thousands of dollars into advertising, branding, and product preparation. Now, I am unable to restock and Alibaba’s only suggestion was to "switch to another product."Verified Supplier status and Trade Assurance alone are not enough on this platform. You may face non-transparent, undisclosed contracts and a customer service team that avoids responsibility. I strongly advise new buyers to proceed with caution.
