I placed an order worth $2716 through Alibaba with full trust in their Trade Assurance system. What I received was a nightmare. • The supplier lied about the material (promised stainless steel, delivered silver). • The products arrived 130+ days late. • Many pendants were broken, unpolished, poorly welded, and unusable. • 195 pieces were missing (worth $429). • I was charged $145 for a mold that was never even made.I submitted all evidence: photos, messages, invoices, timelines — everything. For over a month, Alibaba ignored the facts, gave me scripted replies, and dragged me through delay after delay.In the end, they refused to issue a full refund. Instead, they offered me $300 compensation — far less than what I lost. Not because my proof wasn’t clear, but because they don’t take buyer protection seriously.This wasn’t just a bad order. It was a clear case of fraud, breach of agreement, and product substitution. And Alibaba allowed it to happen under the Trade Assurance promise.To any serious buyer or small business:Don’t trust Alibaba to protect you.If something goes wrong, you may be on your own — even with all the evidence.My trust in Alibaba is gone.
