I placed an order through Alibaba using their Guaranteed Shipping—big mistake. The item never arrived. Alibaba admitted the logistics provider failed, but instead of honoring the guarantee, they bounced me between automated replies and dispute links.I was told I’d be refunded, then told I had to request it myself. Now the same item costs nearly double, and they won’t honor the price I paid. That’s not a refund—that’s a bait-and-switch.This process has wasted weeks of my time, and I still don’t have the product I paid for. I don’t want a refund—I want what I ordered, at the price they guaranteed.Bottom line: There’s nothing guaranteed about Guaranteed Shipping. It’s just a script, not a service.Make it right.
